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frequently asked questions

 

What are your shipping policies?

We offer free domestic ground shipping, usually using USPS, for orders over $75 and $8 ground shipping for orders under $75. We also offer overnight and international shipping options. For more information visit our shipping and returns page.

What is your return and exchange policy?

We are happy to accept returns or exchanges of any unworn, regularly priced merchandise for up to 30 days after purchase. For more information visit our shipping and returns page.

What is RePack?

We at rabbit believe that the world needs better solutions to single-use packaging. That’s why we now offer an alternative. RePack is a super simple solution to an ever-growing problem of packaging trash. It simply reduces trash and saves up to 80% of CO2 emissions compared to single-use packaging.

Click here for more info.

I have a unique shipping situation, what should I do?

Email us here and we'll do our best to take care of you.

What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover and PayPal.

I had trouble placing an order, what should I do?

Oh no! That's a bummer. Please contact us at here and we will be happy to help you.

Do you sell rabbit in running stores?

Click here to see the list of awesome retailers that support rabbit.

How do I figure out what size is best for me?

Each product item has its own size chart that provides body measurements to help you determine what size you wear in rabbit gear. Please also feel free to contact us at here with any further questions or concerns.

How do I wash my rabbit gear?

We recommend machine washing cold with like colors and tumble dry low or air dry flat.  Oh, and don't bleach, mmkay? If your item has a zipper, please zip it completely before washing and drying.

 

What is your privacy policy?

You can find our privacy policy by clicking here.

If you can't find the information you're looking for above, please contact us. We'll be happy to help here.

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Reusable Packaging

We at rabbit believe that the world needs better solutions to single-use packaging. That's why we now offer an alternative. It's called RePack - reusable and returnable delivery packaging.

RePack simply reduces packaging trash and saves up to 80% of CO2 emissions compared to single-use packaging.
Add a Repack to your order for $3.50 and receive your goods in a reusable, environmentally friendly packaging.

RePack is currently only available for USA based orders and shipments. Also note that orders containing hats are not eligible to be shipped in RePacks.