shipping and returns
Purchase $75 or more and we will ship your gear to you FREE! If you spend less than $75 we will charge you a flat rate of $8 to anywhere in the United States. Most orders leave rabbit within 2 business days and are shipped standard ground through USPS.
We do offer expedited shipping and processing if you are foaming at the mouth and can't wait to run in your rad gear. Overnight orders do not ship or deliver on Saturday, Sunday or observed holidays.
International shipping is available to most countries. International shipping is $20 to Canada and $38 everywhere else. The customer is responsible for all import taxes, customs duties, and/or fees imposed by the destination country with the exception of the UK. We do not offer the ability to pay import taxes, customs duties, and/or fees at time of purchase for any other country besides the UK.
Regardless of your shipping situation, you will receive an email with tracking details once the order has been filled by the rabbit crew. Many of our packages are small enough to fit in mailboxes so please check there if you think your package is lost.
We are happy to accept returns or exchanges of any unworn, regularly priced* merchandise for up to 30 days after purchase. Our return policy is extended to 60 days November 15th- December 15th to accommodate holiday shopping returns. We understand that you need to try on your items to check sizing, please just refrain from getting them dirty or sweaty and keep the tags attached until you're sure you want to keep them. To initiate a return or exchange, just click the link below and remember to use the email address you used to place your order. There is a $5 charge for returns that covers shipping. For international shipments, the customer is responsible for covering the cost of a return.
(Discounted/sale items are not eligible for return. Regularly priced items purchased during a limited-time promotion are eligible for return unless otherwise indicated.)
RePack Reusable Packaging
We at rabbit believe that the world needs better solutions to single-use packaging. That’s why we now offer an alternative.
It's called RePack - reusable and returnable delivery packaging.
RePack is a super simple solution to an ever-growing problem of packaging trash. It simply reduces trash and saves up to 80% of CO2 emissions compared to single-use packaging.
How to get RePack delivery?
Do your shopping normally at rabbit. At checkout just select RePack as your packaging option!
How to return the empty RePack?
Returning your empty RePack is easy and FREE! Flip open the pre-affixed USPS empty return label flap and fold the package according to the printed instructions on the RePack. (For the Small size, no folding is required). Then mail the RePack via any USPS mailing locations. (mailbox, leave for your carrier, drop at the post office, etc.)